Q: What is Juliette & Genevieve?
A: We create practical, compassionate resources for life after loss — free guides, short articles, and affordable digital tools that help you find the right words and show up with care.

Q: Who are your resources for?
A: Anyone navigating grief or supporting someone who is: friends, family, coworkers, managers, clergy, educators, and caregivers.

Q: Are your resources religious?
A: Most are secular and written to be inclusive. When a resource includes faith-friendly wording, we label it clearly.

Grief Etiquette 101 (Free Guide)

Q: What’s inside the free Grief Etiquette 101 guide?
A: Simple do’s and don’ts, examples of what to say (and what not to say), and guidance for funerals, social media, and workplace situations.

Q: How do I get the free guide?
A: Fill out the short form on the guide page. You’ll be redirected to a download and also receive the link by email.

Q: Why do you ask for my email for a free guide?
A: So you can access updates, get new resources, and recover your download later. Unsubscribe anytime.

Eulogy Guide (Paid)

Q: What does the eulogy guide include?
A: A 39-page, step-by-step framework with example openings, story prompts, closings, and a simple outline you can finish in one evening.

Q: Who is the eulogy guide best for?
A: Anyone asked to speak — family, friends, or officiants — who wants clear structure and a calm, supportive tone.

Q: Can I see sample pages before I buy?
A: Yes — there are preview pages on the product listing so you can check the format and style.

Sympathy Message Pack (Paid)

Q: What’s in the Sympathy Message Pack?
A: 40 copy-ready lines for cards, texts, and DMs, with secular, lightly faith-friendly, and workplace options.

Q: Is there a bundle?
A: Yes — Eulogy Guide + Message Pack bundle, priced to save versus buying separately.

Using Our Guidance (language & support)

Q: What are some simple phrases that help after a loss?
A: “I’m so sorry for your loss,” “I’m here for you,” and “No pressure to reply.” More ideas are in the free guide and on the blog.

Q: How do I support a grieving friend without overstepping?
A: Lead with presence, keep offers specific, don’t press for replies, and mirror their preferred way of communicating. See our post for a quick checklist.

Q: What should managers or coworkers do?
A: Acknowledge the loss, offer clear options (time off, coverage), and avoid performative check-ins.

Purchasing, Delivery, & Access

Q: How do digital products get delivered?
A: Instantly. After checkout you’ll see a download link on the confirmation page and receive a copy by email.

Q: I clicked my download link and it expired — what now?
A: Request a fresh link from the order email or contact us; we’ll reissue it quickly.

Q: Can I open your PDFs on my phone or tablet?
A: Yes. Our files work on desktop and mobile. For the best reading experience, use a PDF viewer app.

Licensing & Use

Q: Can I share a purchased PDF with friends or coworkers?
A: Purchases are for personal use only. For teams, we offer bulk licenses and discounted bundles.

Q: May I print your guides?
A: Yes, for personal use. Commercial redistribution isn’t allowed.

Accessibility & Format

Q: Are your resources accessible?
A: We design for high contrast, readable fonts, and screen-reader friendly PDFs where possible. If you need an accessible version, reach out.

Q: Do you offer editable versions?
A: Most guides are locked PDFs. Templates (like memorial programs) include an editable version when relevant and clearly labeled.

Payments, Refunds & Support

Q: Which payment methods do you accept?
A: Major cards and digital wallets supported by our checkout provider.

Q: Do you offer refunds on digital downloads?
A: Because files are delivered instantly, refunds are typically not available. If something isn’t right, contact us — we’ll make it right.

Q: How do I contact you?
A: Use the contact form or email listed on our site. We do our best to respond within 1–2 business days.

Partnerships & Bulk Orders

Q: Do you offer bulk pricing for hospices, schools, faith communities, or HR teams?
A: Yes. We provide discounted multi-seat licenses and simple invoicing.

Q: Can we feature your free guide in our resources?
A: Yes — please link to the guide page (not the file) so readers see the most up-to-date version.